Banfield Pet Hospital at 8537 West Grand River Avenue in Brighton, Michigan

Customer Reviews about Banfield Pet Hospital

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  I had issues with Banfield from day one. Nearly 2 years ago, my first appointment for my 8 week old puppy was cancelled because we were 5 minutes late. Mind you I had a puppy in the car who is (still) prone to motion sickness. After cleaning the mess and walking in, we were so graciously greeted by a receptionist who told us that our appointment was cancelled and another pet had been taken back. I was not able to get another appointment until late the next week, and therefore couldn't medicate my puppy who had worms. From then on, he was seen by inconsiderate vets that showed no interest in my dog or concerns. After his neuturing, which they recommended to be done at 3 months (much too young, but as a new pet owner I did not know), my dog despised even walking into the Petsmart building and cowered when the vet would walk in our room. He absolutely loves people and has a hard time containing his excitement, so this was extremely odd and persisted for the next 10 months until leaving Banfield. I wish I knew what they did to him while he was alone in their care, but obviously I never will. Due to this experience, I am now petrified to leave my new puppy with her vet when she is spayed. I am writing this review now, after leaving this vet some months back, because today they refused to release his heartworm prescription. Their reasoning was that they "need to do some testing on him before he can be given more heartworm medicine". The same heartworm medicine he has been on for the last year and a half. No Banfield, I certainly will not be bringing my dog back there for testing because I will not be back ever again. I recommend everyone to search out a more compassionate, local vet. I've found that they also provide wellness programs to help keep costs down! This "corporate" vet is only out for the money, and doesn't look out for our pets!
  October 29, 2017

  by Taylor Lovelace

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